← 返回海外监护服务 / Guardianship services留学伴 · 监护服务资料

学生监护手册 · 中英对照导读

Student Handbook · Reading Guide

帮助学生了解监护期间可以向谁求助、如何沟通,以及在学校和寄宿家庭生活时需要注意的事项。

A guide to who students can ask for help, how to stay in touch and what to consider when living at school or with a homestay.

以下为中英文要点导读,并非完整译文。两种语言逐节对照;完整英文原文可在下方展开。具体安排请结合完整文件及双方确认的协议阅读。

This is a bilingual summary, not a full translation. Chinese and English sections correspond to each other. Expand the full English reference below for details, and consult the complete documents and agreed service contract.

认识支持你的团队

监护团队负责协调监护相关安排,学校负责在校教育与照顾,寄宿家庭负责约定住宿期间的日常生活支持。开始服务前应了解各方的联系方式及职责。

Know your support team

The guardianship team coordinates guardianship arrangements; the school provides education and care at school; the homestay supports daily life during the agreed accommodation period. Understand each party’s contact details and responsibilities before the service starts.

保持联系,及时表达需要

遇到学习、生活、人际关系或安全方面的问题,应向约定的联系人或学校负责人员说明。手册涵盖学生关怀、投诉与寻求帮助等内容。

Stay in touch and explain your needs

Raise academic, everyday, relationship or safety concerns with the agreed contact or the appropriate school staff. The handbook covers welfare, complaints and seeking help.

住宿、出行与计划变化

了解寄宿家庭的生活约定、出行和假期安排。计划改变时及时沟通,确认相关许可、联系信息和接应方式。

Accommodation, travel and changes of plan

Understand the homestay’s household arrangements and your travel and holiday plans. Communicate changes promptly and confirm permissions, contact details and meeting arrangements.

日常生活与个人责任

尊重他人及不同文化,遵守学校和住宿规定,妥善保管个人物品,了解上网、财务和日常生活中的注意事项。

Everyday life and personal responsibilities

Respect others and different cultures, follow school and accommodation rules, look after personal possessions and understand guidance on online activity, finances and everyday life.

查看英文原文(完整资料)Read the full English reference

OSME Education Ltd Student handbook Guardianship

Welcome and introduction from the guardianship organisation

 

Welcome to your new adventure with OSME Education! We are thrilled to have you join our family and are here to support you every step of the way. At OSME Education, we pride ourselves on providing a safe, supportive, and enriching environment for all our students. Our dedicated team is committed to ensuring your time in the UK is memorable, rewarding, and fun.

Meet Your Guardianship Team

 

Lois

As the heart of OSME Education, Lois is not only our founder but also your main point of contact for any emergencies, day or night. With years of experience in guardianship, Lois is passionate about making sure all our students feel secure and cared for.

24-Hour Emergency Contact:

Phone: +44 7507 584696

Email: Lois.chen@osmeuk.com

 

Archie

Archie is the driving force behind our business partnerships and development. He works tirelessly to expand and enhance the services we offer, ensuring we always meet your needs and exceed your expectations.

Email: archie.we@osmeuk.com

 

Ken

Ken is one of the key partners at OSME Education. His involvement ensures we stay aligned with our mission and continue to grow in ways that benefit our students and their families.

Email: ken.chen@osmeuk.com

 

 

The role of the guardianship organisation, your guardian, and the role of the homestay

 

The Guardianship Organization

At OSME Education, we are dedicated to providing comprehensive guardianship services to ensure a seamless and supportive experience for our international students. Our team coordinates all aspects of your stay, including guardianship, homestay placements, and transportation. OSME Education acts as your primary point of contact for any issues related to your guardianship during your school terms.

We are responsible for setting up all necessary arrangements and confirming these with you, your parents, and your school. Regular communication is encouraged, and you can always reach out to us via telephone or email. Should you need assistance in your native language, arrangements can be made to accommodate this request.The guardianship organisation

Your guardian

A guardian at OSME Education is someone who acts as your local parent in the UK and is usually required by schools for students whose families live overseas. This requirement is also backed by UK visa regulations. Your guardian will be responsible for:

Acting on behalf of your parents in situations where they cannot due to distance or timing issues.

Ensuring your welfare in the UK, especially during school holidays and other closures like exeat weekends and half terms.

Providing a supportive homestay family for your stays during school breaks.

Assisting you with practical needs such as school uniforms, sports equipment, pocket money, and mobile phone necessities.

Arranging your travel within the UK and for trips back home, including taxis, trains, buses, flight bookings, and transfers.

Offering support during emergencies, whether these are medical, academic, or related to immigration issues.

Being available anytime you need support, whether you're concerned about school, friends, or family issues.

Remember, it's normal to feel homesick or unsettled when you first arrive. We're here to help you adjust and feel more at home.

 

Your homestay

Homestay families play a crucial role in your experience in the UK. Staying with a local family helps you immerse yourself in the local culture and enhance your language skills. At OSME Education, we ensure that all homestay families meet stringent requirements, including:

Enhanced DBS checks for all family members.

Provision of a private, clean room.

Offer of meals appropriate to your dietary needs – breakfast and up to three meals per day.

Necessary companionship and support, especially for students under 18.

Homestays are not just about providing a room; they're about creating a home away from home where you can learn, grow, and feel part of the family.

 

Your responsibilities as a student

OSME Education has a Student Behaviour Code of Conduct which outlines the positive behaviour it expects from students. Please see the stand-alone code of conduct for further details. Some guidelines are also covered in the relevant sections of this handbook.

 

Contact Details

There may be times that you need to contact us. We are always here to assist you with any requests or concerns that you may have. Any concerns you have will be taken seriously. You can contact in the following ways:

General enquiries

Telephone (office hours Monday to Friday 10am to 6pm)

+44 7507 584696

Email

info@osmeuk.com

WeChat

OSMELTD

Emergencies 24/7

Telephone

+44 7507 584696

Safeguarding concerns

Designated Safeguarding Lead Xin Chen

+44 7507 584696

 

Keeping in touch

We will keep in regular contact with you throughout your stay in the UK to check that you are happy at school and with any homestay arrangements we have made for you. Please do talk to us if you have any questions, concerns or if you simply want to chat. We are here to help.

 

The process for arriving in the UK 

Welcome to the beginning of your exciting journey with OSME Education! To ensure your arrival is as smooth as possible, please remember to carry your passport and any other relevant paperwork, such as your Biometric Residence Permit. Here’s what you need to know and do once you land in the UK:

Pre-Arrival Preparations:

· You will receive a welcome pack via email that includes important information such as emergency contact numbers, details about your pick-up, and first day instructions

Meeting Your Driver:

· Upon landing at the airport, proceed to the arrivals area after clearing immigration and collecting your baggage.

· Look for a driver who will be waiting for you at the designated meeting point. This person will be holding a sign with your name and the OSME Education logo for easy recognition.

· We will provide you with the driver’s name and contact details in your welcome pack. This ensures that you know exactly who to look for when you arrive.

 

Important Safety Information:

· Do not leave the airport alone. If for any reason you cannot find the OSME Education driver or if your flight is delayed, please contact us immediately using the emergency contact information provided in your welcome pack.

· Stay in a safe area inside the airport while you wait or if you need to contact us.

 

Transport to Your Accommodation:

· Once you have met with your driver, they will assist you with your luggage and escort you to the vehicle.

· You will then be safely transported to your accommodation or homestay location. During the drive, feel free to ask the driver any questions you might have about your new surroundings or your itinerary.

 

Settling In:

· Your homestay family or our staff will help you settle in, show you around your new home, and discuss any immediate needs you may have upon arrival.

By following these steps, you can be assured of a welcoming and stress-free start to your educational journey in the UK. We at OSME Education are excited to welcome you and are here to support you every step of the way!

 

Living in the UK

Living in the UK may be quite different to what you are used to. Every country has its own customs and it may take you a while to get used to the new way of life. Please do not worry, this is most normal. Here are a few examples of British customs to help you understand what is expected:

Meeting people: Sometimes British people come across as being reserved but usually they are kind, helpful and welcoming of visitors. British people usually greet each other with a handshake and use their title and surname, until being invited to use their first names. For example, when meeting a new contact, they may greet saying “Good morning Mr Harris”. Due to the coronavirus, greetings changed, and handshakes were not being used, although many people are starting to use this form of greeting again. If you feel uncomfortable doing this, a verbal greeting is perfectly acceptable, whilst maintaining social distancing.

Queues: The British people love queues! When waiting their turn, for example in a shop, bank or for public transport, people form a line one behind the other so that they are served in turn. It is considered rude to push in. Due to the coronavirus, spaces between people waiting in the queue are currently larger, so please be aware of maintaining a suitable distance. In the UK this is currently 1m plus. Shops in the UK are currently limiting the number of people allowed inside at any one time, so you may need to queue more often than in usual times. Some shops and services have clear instructions and markers to show where you should stand. Please respect the instructions given.

Please and thank you: British people greatly appreciate politeness. This means when you would like something you would start a sentence with the word “Please”, for example, “Please may I have a sandwich?” When you have received something, you should always reply with “Thank you”.

Sorry! The British people are often heard to say “Sorry!” This word is used if people accidently bump into each other or make a mistake. Often people say it even if they were not to blame (for example, a person bumped into them whilst walking in the street).

Mealtimes: It is considered polite to wait for all people at the table to have their meals in front of them before you start to eat. Knives and forks are used to eat the vast majority of main courses, although some British families may use other cutlery to suit the cuisine. Knives and forks are placed together to indicate that the diner has finished. It is not considered polite to eat with your mouth open or speak whilst eating. Similar to the beginning of the meal, diners usually wait until everyone is finished before leaving the table, and often time is spent having a chat around the table.

 

Keeping Safe

We expect your stay in the UK to be a safe and happy one. The UK has a diverse population and is very welcoming. There is lots to do- from visits to art galleries and museums, to a wide range of outdoor activities.  However, as is the case in all countries, you need to be aware of how to keep yourself safe just in case you find yourself in a difficult situation:

Personal safety and the care of valuable possessions and cash / credit cards

When you go out, you should be vigilant of what is happening around you. Keep your belongings close and ideally walk with no headphones so that you can hear traffic and others around you. Try not to use your phone when out and about unless it is necessary as this distracts you and could tempt opportunist thieves.  It is best to go out with a friend or adult, rather than alone. Always let your homestay know if you are going out and what time you expect to return. If for any reason you are running late. Please let your homestay know. Make sure that your homestay has your mobile number, and that you have their number in your phone.

Please take care of your valuable possessions, including any money or credit cards. When out, ensure that money and cards are carefully stored, such as in a zipped pocket or bag. This is especially important in crowded areas, as pick pockets may be in operation.

If you lose your debit or credit cards, or think that they have been stolen, then contact your bank immediately who will be able to stop your card.

In an emergency

In emergencies you can call the police, fire brigade or ambulance on 999. This number should only be called when there is an emergency. The telephone operator will ask you what service you require and will ask you for some details, such as what has happened, and where you are.

For less urgent issues there are two separate numbers you can call, one for the police, and one for medical advice:

Police (non-emergencies): 101

Medical information NHS: 111

You can dial any of the above numbers from a landline telephone or mobile phone.

Safeguarding

If you are ever concerned about your safety, we are here to help. If you have any worries, feel that you have been asked to do something that you feel uncomfortable doing or have been hurt in any way by another student (often called peer on peer abuse) or an adult, you should tell an adult you trust, even if the person has asked you not to tell anyone. Any concern you raise will be treated seriously.

OSME Education has a designated safeguarding lead (DSL) who can be contacted with any concerns that you have. They are trained to help you. Their details are:

DSL: Xin Chen, +44 7507 584696  Lois.chen@osmeuk.com

24 hour emergency number: +44 7507 584696

Alternatively, you can speak to any member of the guardianship organisation staff, your homestay or staff in school, and they will listen and help you.

OSME Education has a safeguarding policy that is available on our website. This explains our procedures in detail.

List of useful contacts 

There may be times when you would like advice from organisations, rather than from us. Whilst we would encourage you where appropriate to share with us any concerns so that we can help you, you could also contact the following organisations:

ChildLine: Childline is a counselling service for children and young people up to their 19th birthday. You can contact them with any problem or concern. They can be contacted on 0800 1111

Local Safeguarding Partnership: The Local Safeguarding Partnership plays a critical role in protecting the welfare of children and young people in the locality. It is often the first point of contact for any non-emergency safeguarding concerns. The guardianship organisation’s Local Safeguarding Partnership is London Safeguarding Children Board (LSCB) and they can be contacted on +44 (0) 20 7332 3621, children.duty@cityoflondon.gov.uk

The Children’s Commissioner: The Children’s Commissioner’s role is to stand up for the rights of children. You make contact via their website, https://www.childrenscommissioner.gov.uk/about-us/contact or by telephone: 020 7783 8330.

 

Prevent / anti-radicalisation

The ChildLine Website explains radicalisation as follows:

“Radicalisation is when someone starts to believe or support extreme views. They could be pressured to do things illegal by someone else. Or they might change their behaviour and beliefs.

This could happen if they feel:

● isolated and lonely or wanting to belong

● unhappy about themselves and what others might think of them

● embarrassed or judged about their culture, gender, religion, or race

● stressed or depressed

● fed up with being bullied or treated badly by other people or by society

● angry at other people or the government

● confused about what they are doing

● pressured to stand up for other people who are being oppressed.

Someone who has been radicalised might believe that sexual, religious, or racial violence is OK. They may be influenced by what they see online. And they might have links to extreme groups that preach hate like Nazi groups or Islamic extremists like Daesh, also known as ISIS or IS.

Having extreme views can be dangerous. And this can often lead to harmful and illegal activities involving violence, attacks, discrimination or hate - which the person could be arrested or sent to prison for. This can affect them and their future.”

If you are worried about the behaviour of someone you know, or if you think that someone is trying to radicalise you, seek help. OSME Education has a member of staff, known as the Prevent Lead, who is trained to deal with any concerns you may have:

Prevent Lead: Xin Chen  Lois.chen@osmeuk.com

Alternatively speak to a trusted adult in your school, such as the DSL, a member of guardianship organisation staff, your parents or your homestay. You could also speak to ChildLine on 0800 1111. If you think someone is in serious danger, you can call 999 for urgent help.

Further information on Prevent, Radicalisation can be found in the OSME Education Prevent Policy. You can find this on the website.

The ChildLine website has further information that you may find useful: https://www.childline.org.uk/info-advice/your-feelings/anxiety-stress-panic/worries-about-the-world/

 

Safe use of the internet, access to Wi-Fi

The internet is a wonderful tool, providing us with a huge amount of information as well as access to our friends and family who can be many miles away. However, we need to take care to keep safe whilst using the internet as there are some people who are trying to trick us, such as into giving us their personal details. Please take great care whilst using the internet. Your school will teach you how to use the internet safely.  It is important that you adopt good online safety practice and report misuse, abuse or access to inappropriate materials.

Good online safety practice includes:

✔ Not giving out personal details such as addresses and telephone numbers to strangers, even if they say they are your own age

✔ Not sending digital pictures to strangers

✔ Not responding to unkind messages- tell a trusted adult

✔ Never giving out internet passwords to anyone

✔ Following the online safety guidelines that your school teaches you both in and out of school.

 

Further advice can be found at https://www.thinkuknow.co.uk  or https://www.childline.org.uk/info-advice/bullying-abuse-safety/online-mobile-safety/ 

 

How to report concerns:

❖ Tell a trusted adult, such as OSME Education DSL, your guardian, homestay, teacher, or parent.

❖ If you are worried about online abuse or the way someone has been communicating online you can report them to Child Exploitation & Online Protection command (CEOP) https://www.ceop.police.uk/safety-centre . CEOP is a law enforcement agency who helps keep children and young people safe from sexual abuse and grooming online.

❖ You can also call ChildLine who will offer advice and listen to any concerns. Their number is 0800 1111

Please discuss Wi-Fi access with your homestay. Some families have packages where they have a limit on the data they may use in a month; therefore, streaming films for example would be inappropriate. Please note that homestays may have filters on their internet and may use parental controls to prevent access of inappropriate sites. Some homestays may turn off the Wi-Fi at bedtime. You should use your own devices rather than the family’s home computer.  

 

Bullying / cyberbullying 

Bullying is unkind and will not be tolerated by your school or OSME Education. If you experience bullying during your stay in the UK, please tell a trusted adult as soon as possible who will be able to help you and make the bullying stop. This would usually be a teacher or your house parent if bullying occurred in school, or your guardian, homestay or a member of the guardianship organisation staff if bullying was experienced during your stay with a homestay family. Bullies often are unkind because they are unhappy themselves, so by telling an adult they will be helped too.  

Bullying may include:

● Name calling or teasing

● Making unkind comments on social media or sending unkind messages

● Hurting someone physically

● Stealing items from an individual

● Threatening a person

● Spreading unkind rumours

● Unkindness may happen online- this is called cyberbullying

Your school will provide you with guidance on how to spot and handle bullying. ChildLine also offer some advice for children on bullying and cyberbullying. You can find this here https://www.childline.org.uk/info-advice/bullying-abuse-safety/types-bullying/bullying-cyberbullying/ 

Living with a homestay

OSME Education expects all their students to be polite and courteous when staying with a homestay. As mentioned previously, it is expected that you say “please” and “thank you” when asking for and receiving items. Your homestay is not a hotel and the expectation is that you will be included as part of the family. As such, you will be expected to engage with family members, joining them at mealtimes, and possibly helping with chores such as laying the table. Your homestay will explain their own house rules with you when you arrive. Please do ask them if you have any questions.

Mealtimes

You will be provided with three meals a day:

Breakfast- Typical food includes cereal, porridge, toast, croissants, fruit, or yoghurt. You may be offered a cooked breakfast such as poached, boiled, or scrambled eggs, or bacon and eggs.

Lunch- this is usually a light meal, such as a salad, sandwich, or soup.

Dinner- this is usually the main meal of the day and will usually be a two-course meal. The main course will usually be hot. Dinner is usually served around the table and all family members usually attend.

Snacks- your host family will provide you with snacks and drinks in-between meals if you so wish. Typical snacks include a biscuit, slice of cake or fruit. Your homestay will explain how you can access these.

You should ensure that OSME Education is aware of any special dietary requirements or allergies. If you have any special requests, please do let your homestay know.

Most homestays will prepare meals for you (breakfast, lunch, and dinner). You may want to help the family in their meal preparations or cook something yourself. Please do talk to your homestay about this and they will advise you how to use the kitchen and the necessary safety rules. If you have your own food that you wish to eat during your stay, please let your homestay know so that this can be stored safely (for instance in a fridge if required).  

Use of the bathroom

Students are asked to be respectful of the family routines. If you are sharing a bathroom, please be considerate with the time taken to shower and bathe as others may need to use the facility. Please leave bathrooms tidy. Some families may have limits on the amount of hot water available each day due to their boiler capacity. Please discuss the best times for showering or taking a bath. It is not usually necessary to shower or bathe more than once a day. Please ensure that you lock the door of the bathroom when in use and ensure that you are suitably clothed when travelling to and from the bathroom.

Laundry arrangements

If you are staying with a homestay for more than one night, they will provide you with laundry facilities. In most cases the homestay will undertake to do the laundry for you.  Depending upon your age and maturity, the homestay may give permission for you to do your own laundry if requested and agreed.

Homesickness

When you arrive in the UK, you might miss your home, family, and friends. These feelings of missing familiar surroundings and family are perfectly normal and are called homesickness.

Signs that you may be feeling homesick include:

● A strong desire to go home

● Feeling lonely

● Feeling sad

● Feeling anxious

● Lack of motivation

● Loss of confidence

● Feeling depressed

● Experiencing mood swings

● Feeling insecure

● Finding simple tasks difficult

● Physical symptoms, such as headaches and nausea

If you feel homesick please do not worry, there are many people who can help you manage your feelings. Talk to your house parent, teacher, parent, guardian, or any member of guardian staff who will listen and will be able to support you and offer advice. School life will be very busy and there will be many activities arranged to enable you to have fun and make new friends.

Electrical appliances and safety

Please be aware that electrical appliances need to be handled safely as they can pose a risk of fire if not used appropriately. Specifically, overseas phone chargers and laptop power devices may pose a significant fire risk so if possible, purchase UK versions. Please do ask us for advice on the best appliances to purchase, we are happy to help!

What to do in a medical emergency

You will be required to register with a doctor whilst staying in the UK. This is usually arranged by the school. If you have private medical insurance, please provide us with the details. Depending on your period of stay, it may also be advisable to register with a dentist.

Please do let your homestay or the guardianship organisation know if you feel unwell. They will look after you. This may include making a doctor’s appointment for you, or in an extreme emergency taking you to hospital. If you feel unwell at school, please let your house parent, matron, nurse or teacher know and they will look after you.

The National Health Service has a helpline that can be used. This number is 111.

In an emergency, an ambulance can be called on 999.

Permission for visiting the local area / travelling further afield

Students need to get permission from their parents before visiting out local areas.

English laws

Laws regarding the consumption of alcohol

OSME Education does not permit their students to consume alcohol whilst under their care, including when they are staying at a homestay. In the UK it is illegal for people under 18 to buy alcohol in a pub, off-licence, shop or elsewhere. In most cases, it is against the law for anyone to buy alcohol for someone under 18 to drink in a pub or a public place.

Laws regarding the use of drugs and illegal substances OSME Educationprohibits students from using recreational drugs and illegal substances whilst in their care. In the UK you can get a fine or prison sentence if you:

● take drugs

● carry drugs

● make drugs

● sell, deal or share drugs (also called ‘supplying’ them)

If you are under 18, the police are allowed to tell your parent, guardian or carer that you’ve been caught with drugs.

Laws regarding smoking OSME Education prohibits students from smoking whilst in their care. In the UK, it is illegal to buy cigarettes if you are under the age of 18.

Laws regarding sexual activity

OSME Education prohibits students from engaging in sexual activity whilst in their care, even if they are over the age of consent. In the UK the age of consent is 16. That means that it is illegal to have sex with someone under the age of 16.

Laws regarding tattoos and body piercings OSME Education prohibits students from having a tattoo or body piercing whilst in their care. In the UK, it is illegal to tattoo a young person under the age of 18, even if they have parental consent. There is no legal age of consent for body piercing, and so it is legal for someone under the age of 18 to have a piercing as long as they have consented to it. Children under the age of 16 cannot legally consent to a genital (or in the case of girls, nipple) piercing, as it is considered to be indecent assault.

 

Mobile phones

The UK has several network providers. We will be able to help you register with a phone provider and help you purchase SIM cards- please contact us for further details.

Mobile phones are extremely useful devices, especially when you are a long way from home and want to stay in contact with your family and friends. However, it is important that you use them safely. Childline offers useful advice on their website:

● “Use a passcode on your phone: This can help to protect your data if someone tries to steal or access it. Nobody should be able to guess your passcode, so do not set it to something other people will know, like your birthday.

● Keep your phone with you: Store your phone in a safe pocket so that it is hidden from sight. Be careful when you take it out in public places and do not let other people use it unless you know and trust them.

● Do not use public WiFi: Public WiFi may not always be secure, especially in places like cafés. Connecting to it means that someone might be able monitor the sites or apps you are using.

● Check what data your apps can use: Lots of apps will ask for permission to use your data when you install them. They might want to view things like your location, contacts, photos and even messages. Be careful about what you agree to and check what permissions your apps have in the ‘settings’ menu of your phone.

● Add an ICE (In Case of Emergency) contact number to your phone: If you lose your phone or something happens, it can be hard for someone to contact you. Add the phone number of someone you trust, like your parent or carer to your lock screen or on the back of your phone with a sticker.

● Be careful who you add or talk to: When you talk to someone online, you do not always know who they are or whether they’re being truthful. If you are talking to someone online, be careful about what you share.

● Think before you share or save something: Once you share a message, photo or video you lose control of it. Someone else can save or screenshot it, and they can share it with other people. Sharing or saving nudes can be illegal.”

Please also be courteous when using your mobile phone whilst at your homestay. This includes not using it at the mealtime, or when the family are engaging in discussion with you.  You should not ask to use the homestay telephone unless there is an emergency, or you have agreed this in advance with the homestay.

Travelling around

You may need to travel during your time in the UK. This will include travelling to and from your homestay, to and from school, to the airport or any places that you wish to visit. If you require transport please let us know. Transport is usually arranged by your school or guardianship organisation. They use trusted drivers who have had the necessary safety checks. Occasionally guardianship staff or homestays may be permitted to provide transport for you. You will be provided with details of who is going to collect you in advance. You will be given the name of the driver and the registration number of the car, along with the time that they will arrive. Please ensure that you are ready at the stated time. Never go with anyone other than the named person/registration number provided, even if they say that this has been arranged with school/guardian. If you are in any doubt ask a trusted adult, such as a member of school staff, or your guardian.

When you are travelling in a car please sit in the back where possible and use the seat belts provided. If you are under 12 and below 135cm in height you will be required to use a booster seat. This is a legal requirement.

If you wish to use public transport, please ask us for permission. We will help you with booking tickets if permission is granted.

The British Council has some useful advice for keeping safe on public transport. It can be found here: https://esol.excellencegateway.org.uk/content/learners/uk-life/be-safe-uk/staying-safe-public-transport  

When you are walking or cycling, you need to take care to keep safe.

When walking:

● Use pavements to walk on.

● Use Zebra or pelican crossings where possible to cross the road, but do not assume cars will stop if they see you waiting. Make sure that it is safe before you cross.

● Stay alert and listen for bikes and runners- this means not wearing headphones when out walking

● Look both ways to check that it is safe to cross

● If there isn’t a safe crossing, find a good place to cross away from parked cars where you can see what is coming on both sides of the road.

The Think! Website provides the following advice for cyclists:

● Ride decisively and keep clear of the kerb.

● Look and signal to show drivers what you plan to do, make eye contact where possible.

● Avoid riding up the inside of vehicles, as you might not be seen. If a vehicle is indicating to the left hang back at the junction to reduce the risk of a collision.

● Always use lights after dark or when visibility is poor. Wear high-visibility and reflective clothing and accessories at all times

● Wear a correctly fitted cycle helmet that is securely fastened and conforms to current regulations.

● Your local council can help you plan your journey by providing maps showing dedicated paths and routes.

● Where possible, try to maintain social distancing when you cycle, for example when waiting at crossings and traffic lights.

● Where using bikes (private, docked or dockless) wash your hands for at least 20 seconds or sanitise your hands before and after cycling.

Managing your money

We will help you set up a bank account if required. Please contact us and we will be able to make the necessary arrangements.

Keeping your passport, BRP safe and police registration

Your passport, along with BRP and police registration (where required) are important documents. You should ensure that these are always kept safe. Usually schools will keep these for you but there will be times when you need to travel with them, for instance, when travelling to and from the UK. Please take care not to lose them as this could result in travel delays.  

Religion in the UK and access to places of worship

The population of the UK is diverse, and many religions are practised. You may wish to access places of worship during your stay. If so, please do let us know, and we will make the necessary arrangements.

Learning to drive

If you are over 17 and planning to spend some time in the UK after your schooling, you may want to learn to drive. You must apply for a provisional licence first and then apply for lessons. When the driving instructor feels you are ready, they will suggest that you apply for your test. There is a theory test and a practical driving test, and both must be passed before you will be awarded your licence. Please let us know if you would like to learn to drive, and if your parents agree, we will help you to make the necessary arrangements.  Further information can be found on the government website https://www.gov.uk/driving-lessons-learning-to-drive 

School rules

Your school will explain to you their rules and expectations of how you should behave. Please pay regard to these expectations when staying at your homestay as well.


需要进一步了解或确认适用的服务文件?请联系留学伴。

Please contact OSME to discuss the applicable service documents or any questions.

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